Last Updated: April 13, 2026
Company Name:随州市爱追真商贸有限公司
Email: service@mail.verupxi.com
Phone: +86 19223701571
Address: 湖北省随州市曾都区东城街道八一社区三组23号
Legal Representative: Wen Weiming
Unified Social Credit Code: 91421302MAK8T0RJ69
Frequently Asked Questions (FAQ) – For Customers
Thank you for choosing our products and services. We operate in the Philippines, offering a full range of products. To help answer questions you may encounter during your shopping experience, we have compiled the following frequently asked questions and detailed answers. If you have any other questions, please contact our customer service using the contact information at the end.
1. Product and Pricing Related Questions
Q1: What categories of products do you offer?
A: We operate a full range of products in the Philippines.
Q2: What fees are included in the product price? Do I need to pay any additional taxes?
A: The product price you pay already includes applicable taxes, so no extra tax is required. Import duties will be applied according to local Philippine regulations, and any such charges must be borne by the customer.
2. Order and Delivery Related Questions
Q1: How long does it take to process and ship my order after placing it?
A: After successfully placing an order, we will complete order review, product preparation, and packaging within 3-5 business days, and arrange shipment once everything is confirmed correct.
Q2: How long does delivery take after the product is shipped?
A: Once the product is shipped, it typically takes 7-10 business days to arrive at your designated address. Delivery times may be slightly delayed due to local logistics conditions, public holidays, or other force majeure factors.
Q3: How can I check my order status and tracking information?
A: After your order is shipped, we will provide the tracking number. You can check the logistics progress through the order details page. If you cannot find the relevant information, please contact customer service for assistance.
3. Customer Service Related Questions
Q1: What are the working hours of customer service?
A: Customer service is available Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). Please contact us during working hours, and we will assist you promptly.
Q2: How can I contact customer service?
A: You can reach customer service through the following methods:
Email: service@mail.verupxi.com
Phone: +86 19223701571
Q3: What issues can customer service assist with?
A: Customer service can assist with order inquiries, shipment tracking, pricing and tax questions, after-sales issues, and other shopping-related concerns. We are committed to providing you full support.
4. Other Common Questions
Q1: What should I do if I have questions about the product I received?
A: If you have any issues after receiving the product, such as damage or discrepancies, please contact customer service during working hours, provide details and relevant proof, and we will verify and resolve the matter promptly.
Q2: Where can I get information about import duties?
A: Import duties are determined by local Philippine regulations. For specific duty rates, you may consult the local customs office or contact our customer service for guidance.
If the above FAQ does not answer your question, please feel free to contact us using the above customer service channels. We will be happy to provide assistance and support. Thank you for your understanding and support.