Last Updated: April 13, 2026
Company Name:随州市爱追真商贸有限公司
Email: service@mail.verupxi.com
Phone: +86 19223701571
Address: 湖北省随州市曾都区东城街道八一社区三组23号
Legal Representative: Wen Weiming
Unified Social Credit Code: 91421302MAK8T0RJ69
Return and Exchange Policy (For Customers)
Thank you for choosing our products and services. We operate in the Philippines, offering a full range of products, and are committed to providing you with a high-quality shopping experience. To protect your legal rights and clarify the return and exchange process, we have established the following policy. Please read it carefully.
1. Basic Conditions for Returns and Exchanges
Within 7 days of receiving your order, you may request a free return or exchange if the product is intact, undamaged, and does not affect secondary sales, with all accessories and packaging included. If the product has a quality issue that is not caused by human damage, you may request a return or exchange beyond this time limit, provided you have valid proof.
2. Return and Exchange Process
To submit a request, contact our customer service within the eligible period, providing the reason for the return or exchange, order details, and product information. After your request is approved, customer service will provide the official return address. Please ensure the product is packed according to the instructions before sending it back.
Once we receive the returned product, we will complete the inspection within 3-5 business days. If the product meets the return or exchange conditions, we will proceed with the next steps. For exchanges, we will arrange replacement shipment within 3-5 business days after the inspection is approved. For refunds, we will process the refund within 15 business days after verifying the returned product. The actual time for the refund to reach your bank account may vary.
3. Return Address
湖北省随州市曾都区东城街道八一社区三组23号. Please clearly indicate your order number and return or exchange request on the package to avoid delays.
4. Order and Shipping Notes
Orders will be processed and shipped within 3-5 business days after placement. Delivery will typically take 7-10 business days after shipping, excluding delays caused by logistics or force majeure. Return shipping costs caused by quality issues will be covered by us. If the return is due to personal reasons, such as change of mind or wrong purchase, the cost will be borne by the customer.
5. Customer Service Contact
Email: service@mail.verupxi.com
Phone: +86 19223701571
Customer service working hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). Please contact us during working hours for assistance with returns or exchanges.
We reserve the final right of interpretation of this policy. If you have any questions, please contact us using the above methods. Thank you for your understanding and support.